Operator’s Basic Obligations

This is a basic list of obligations, some of which are statutory:

  • Insurance to full replacement value and public liability of not less that $10,000,000
  • Security of premises in regards to working locks
  • Provide statements of proposed expenditure 60 days prior to the start of a financial year
  • Annual audit of village accounts
  • Do not request or exercise a power of attorney or proxy on behalf of a resident unless the resident is a relative
  • Ensure compliance of village rules and legal terms in village contract
  • Access to resident’s premises in accordance with retirement village laws
  • Seek residents’ consent for proposed variations to village rules
  • Use of any ingoing contributions and departure fees paid by residents
  • Settle disputes through Residential Tribunal
  • Follow the National Privacy Principles as minimum standards for handling residents’ personal information

Protecting your reputation starts with simplifying the complex. This handy checklist should quickly point you in the right direction and help you understand whether you have a case, and where to start to secure the best possible outocme.