Operator’s Basic Obligations

This is a basic list of obligations, some of which are statutory:

  • Insurance to full replacement value and public liability of not less that $10,000,000
  • Security of premises in regards to working locks
  • Provide statements of proposed expenditure 60 days prior to the start of a financial year
  • Annual audit of village accounts
  • Do not request or exercise a power of attorney or proxy on behalf of a resident unless the resident is a relative
  • Ensure compliance of village rules and legal terms in village contract
  • Access to resident’s premises in accordance with retirement village laws
  • Seek residents’ consent for proposed variations to village rules
  • Use of any ingoing contributions and departure fees paid by residents
  • Settle disputes through Residential Tribunal
  • Follow the National Privacy Principles as minimum standards for handling residents’ personal information
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Protecting your reputation starts with simplifying the complex. This handy checklist should quickly point you in the right direction and help you understand whether you have a case, and where to start to secure the best possible outcome.